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This month, Monique van Hartingsveldt, Content Owner at Lobster Ink, writes about the essential role of online training in the food and beverage service industry, and considers its impact on key business drivers.
No matter the culinary excellence delivered by your kitchen team or the crowd-pleasing nature of your menu – if the service at your restaurant is bad, the entire guest experience suffers. And in an environment where servers greatly impact overall check size, the effect is visible in your bottom line. Added to this are the realities of high staff turnover and team members needing to take on multiple roles on the fly.
Food and beverage service training can support operators in navigating these challenges by empowering team members with the knowledge and skills they need to show up for each shift with confidence and know-how. We recently released a brand-new training program, Food and Beverage Service, as part of our Food and Beverage category refresh. This program trains on the entire sequence of service, but also provides operators with a training solution that can fill specific skills gaps.
From a standalone restaurant to hotel, we understand that each team member and operation have their own unique training needs. That’s why the courses are created around key skills, providing customers with “content building blocks” with which to train their teams.
This approach guarantees that every learner receives the exact training they need to excel in their role at that moment - nothing more, nothing less. This is not only a big time-saver, but also helps team members grow in their role by giving managers the option to assign training to upskill or cross-skill learners.
What else sets this program apart?
Real-World Relevancy: The Food and Beverage Service program content mirrors and assesses real-world scenarios, ensuring immediate application of skills. Team members will feel confident to act on the job because they have seen the same scenarios in their training.
Engaging Bite-Sized Learning: Courses and lessons break down complex topics into short, focused learning moments that are easy to digest and retain. This efficient format fits seamlessly into busy operations and minimizes cognitive overload.
Accessibility: The Food and Beverage Service program is translated from English to feature voiceover in 25 languages.
Making it stick
This new release also follows our proprietary Motivate Train Sustain (MTS) model. This instructional approach transforms learning from a one-time event to a continuous process that fosters lasting skills development and performance improvement, helping team members gain and maintain the skills, knowledge, and confidence to perform their roles effectively amidst the pressures of working in the food and beverage service industry.
The bottom line
As I mentioned upfront, team member retention is critical in the food and beverage industry as high turnover disrupts operations, increases recruitment costs, and impacts the guest experience. This is where a robust training solution can empower team members with the knowledge to do the job and do it consistently well. When combined with other hospitality training courses, managers can also support team members with clear pathways for career growth, contributing to fostering a positive work environment as team members feel ‘invested in’.
Take a look at our new Food and Beverage Service training program. You can also book a call with us if you’d like to know more about our other online training program for hotels.
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This month, Monique van Hartingsveldt, Content Owner at Lobster Ink, writes about the essential role of online training in the food and beverage service industry, and considers its impact on key business drivers.
No matter the culinary excellence delivered by your kitchen team or the crowd-pleasing nature of your menu – if the service at your restaurant is bad, the entire guest experience suffers. And in an environment where servers greatly impact overall check size, the effect is visible in your bottom line. Added to this are the realities of high staff turnover and team members needing to take on multiple roles on the fly.
Food and beverage service training can support operators in navigating these challenges by empowering team members with the knowledge and skills they need to show up for each shift with confidence and know-how. We recently released a brand-new training program, Food and Beverage Service, as part of our Food and Beverage category refresh. This program trains on the entire sequence of service, but also provides operators with a training solution that can fill specific skills gaps.
From a standalone restaurant to hotel, we understand that each team member and operation have their own unique training needs. That’s why the courses are created around key skills, providing customers with “content building blocks” with which to train their teams.
This approach guarantees that every learner receives the exact training they need to excel in their role at that moment - nothing more, nothing less. This is not only a big time-saver, but also helps team members grow in their role by giving managers the option to assign training to upskill or cross-skill learners.
What else sets this program apart?
Real-World Relevancy: The Food and Beverage Service program content mirrors and assesses real-world scenarios, ensuring immediate application of skills. Team members will feel confident to act on the job because they have seen the same scenarios in their training.
Engaging Bite-Sized Learning: Courses and lessons break down complex topics into short, focused learning moments that are easy to digest and retain. This efficient format fits seamlessly into busy operations and minimizes cognitive overload.
Accessibility: The Food and Beverage Service program is translated from English to feature voiceover in 25 languages.
Making it stick
This new release also follows our proprietary Motivate Train Sustain (MTS) model. This instructional approach transforms learning from a one-time event to a continuous process that fosters lasting skills development and performance improvement, helping team members gain and maintain the skills, knowledge, and confidence to perform their roles effectively amidst the pressures of working in the food and beverage service industry.
The bottom line
As I mentioned upfront, team member retention is critical in the food and beverage industry as high turnover disrupts operations, increases recruitment costs, and impacts the guest experience. This is where a robust training solution can empower team members with the knowledge to do the job and do it consistently well. When combined with other hospitality training courses, managers can also support team members with clear pathways for career growth, contributing to fostering a positive work environment as team members feel ‘invested in’.
Take a look at our new Food and Beverage Service training program. You can also book a call with us if you’d like to know more about our other online training program for hotels.
Preview the result
Share this Case Study
Sign up for a
free 14-day trial
This month, Monique van Hartingsveldt, Content Owner at Lobster Ink, writes about the essential role of online training in the food and beverage service industry, and considers its impact on key business drivers.
No matter the culinary excellence delivered by your kitchen team or the crowd-pleasing nature of your menu – if the service at your restaurant is bad, the entire guest experience suffers. And in an environment where servers greatly impact overall check size, the effect is visible in your bottom line. Added to this are the realities of high staff turnover and team members needing to take on multiple roles on the fly.
Food and beverage service training can support operators in navigating these challenges by empowering team members with the knowledge and skills they need to show up for each shift with confidence and know-how. We recently released a brand-new training program, Food and Beverage Service, as part of our Food and Beverage category refresh. This program trains on the entire sequence of service, but also provides operators with a training solution that can fill specific skills gaps.
From a standalone restaurant to hotel, we understand that each team member and operation have their own unique training needs. That’s why the courses are created around key skills, providing customers with “content building blocks” with which to train their teams.
This approach guarantees that every learner receives the exact training they need to excel in their role at that moment - nothing more, nothing less. This is not only a big time-saver, but also helps team members grow in their role by giving managers the option to assign training to upskill or cross-skill learners.
What else sets this program apart?
Real-World Relevancy: The Food and Beverage Service program content mirrors and assesses real-world scenarios, ensuring immediate application of skills. Team members will feel confident to act on the job because they have seen the same scenarios in their training.
Engaging Bite-Sized Learning: Courses and lessons break down complex topics into short, focused learning moments that are easy to digest and retain. This efficient format fits seamlessly into busy operations and minimizes cognitive overload.
Accessibility: The Food and Beverage Service program is translated from English to feature voiceover in 25 languages.
Making it stick
This new release also follows our proprietary Motivate Train Sustain (MTS) model. This instructional approach transforms learning from a one-time event to a continuous process that fosters lasting skills development and performance improvement, helping team members gain and maintain the skills, knowledge, and confidence to perform their roles effectively amidst the pressures of working in the food and beverage service industry.
The bottom line
As I mentioned upfront, team member retention is critical in the food and beverage industry as high turnover disrupts operations, increases recruitment costs, and impacts the guest experience. This is where a robust training solution can empower team members with the knowledge to do the job and do it consistently well. When combined with other hospitality training courses, managers can also support team members with clear pathways for career growth, contributing to fostering a positive work environment as team members feel ‘invested in’.
Take a look at our new Food and Beverage Service training program. You can also book a call with us if you’d like to know more about our other online training program for hotels.
Preview the result
Share this update
Sign up for a
free 14-day trial
This month, Monique van Hartingsveldt, Content Owner at Lobster Ink, writes about the essential role of online training in the food and beverage service industry, and considers its impact on key business drivers.
No matter the culinary excellence delivered by your kitchen team or the crowd-pleasing nature of your menu – if the service at your restaurant is bad, the entire guest experience suffers. And in an environment where servers greatly impact overall check size, the effect is visible in your bottom line. Added to this are the realities of high staff turnover and team members needing to take on multiple roles on the fly.
Food and beverage service training can support operators in navigating these challenges by empowering team members with the knowledge and skills they need to show up for each shift with confidence and know-how. We recently released a brand-new training program, Food and Beverage Service, as part of our Food and Beverage category refresh. This program trains on the entire sequence of service, but also provides operators with a training solution that can fill specific skills gaps.
From a standalone restaurant to hotel, we understand that each team member and operation have their own unique training needs. That’s why the courses are created around key skills, providing customers with “content building blocks” with which to train their teams.
This approach guarantees that every learner receives the exact training they need to excel in their role at that moment - nothing more, nothing less. This is not only a big time-saver, but also helps team members grow in their role by giving managers the option to assign training to upskill or cross-skill learners.
What else sets this program apart?
Real-World Relevancy: The Food and Beverage Service program content mirrors and assesses real-world scenarios, ensuring immediate application of skills. Team members will feel confident to act on the job because they have seen the same scenarios in their training.
Engaging Bite-Sized Learning: Courses and lessons break down complex topics into short, focused learning moments that are easy to digest and retain. This efficient format fits seamlessly into busy operations and minimizes cognitive overload.
Accessibility: The Food and Beverage Service program is translated from English to feature voiceover in 25 languages.
Making it stick
This new release also follows our proprietary Motivate Train Sustain (MTS) model. This instructional approach transforms learning from a one-time event to a continuous process that fosters lasting skills development and performance improvement, helping team members gain and maintain the skills, knowledge, and confidence to perform their roles effectively amidst the pressures of working in the food and beverage service industry.
The bottom line
As I mentioned upfront, team member retention is critical in the food and beverage industry as high turnover disrupts operations, increases recruitment costs, and impacts the guest experience. This is where a robust training solution can empower team members with the knowledge to do the job and do it consistently well. When combined with other hospitality training courses, managers can also support team members with clear pathways for career growth, contributing to fostering a positive work environment as team members feel ‘invested in’.
Take a look at our new Food and Beverage Service training program. You can also book a call with us if you’d like to know more about our other online training program for hotels.
Preview the result
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