10 courses | 4 Learning Paths
Gain professional skills
Maximize profit
The Front Office sets the foundation of the Guest experience, and for that reason, should deliver on every Guest expectation with skill and expertise. The Front Office category consists of 10 courses and 4 Learning Paths that provide learners with the right knowledge to command the front desk at any establishment. From reservation essentials to luxury standards, communication basics to upselling - start creating exceptional experiences today.
Get a basic overview of the roles and responsibilities of front office colleagues, including the standards that must be adhered to. The Front Office Essentials course teaches the fundamental aspects of front office training that applies to every establishment.
Make the most of upselling occasions and learn how to provide your Guests with an even better experience, while increasing revenue for your establishment. Understanding the importance of product knowledge and being attuned to the Guest’s needs throughout their stay is what separates the good front office professionals from the best.
Provide service of the highest standard with the Front Office Reservations course. Gain a detailed understanding of front office reservations and learn how to handle different types of reservations like a true hospitality professional.
Train team members across skill levels
Align team members on service standards
Improve communication skills
Adhere to health and safety standards
Learn how to upsell
Align service to luxury standards
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