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Hospitality Onboarding | Content | Lobster Ink

Bridge the experience gap – and build on it

It's simple: Proper onboarding drives better retention, and a skilled team delivers greater revenue. Our solution delivers on both by empowering your workforce with essential knowledge and skills from day one – and beyond.

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Get your new hires up-to-speed, quickly

We've simplified your onboarding training by mapping our extensive Hospitality Excellence Learning Library to 9 key job roles in hotels.

Onboarding - Room Attendant Daily

Mitigate reputational risk and provide new housekeepers with the know-how they need to ensure clean rooms from day one, with a focus on cleaning, sanitizing and disinfecting basics.

Lessons: 22

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Onboarding - Room Attendant Public Areas

Clean and sanitized public areas are non-negotiable. Train your team on proper cleaning procedure knowledge and best practices for working in high-risk and pandemic situations from the onset.

Lessons: 18

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Onboarding - Front Office Agent

Getting your team up to speed on this critical function is vital for any hotel with a tight head count. Train new hires on their front office role and responsibilities (and upselling techniques) in under 2 hours.

Lessons: 13

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Onboarding - Bartender

Train new bartenders only on what they need to know to serve guests efficiently, with confidence and minimal error.

Lessons: 28

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Onboarding – Barista

Boost your team's confidence and skill to deliver excellent guest service in a cup with a thorough understanding of the types of coffees a guest might request.

Lessons: 17

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Onboarding – Server

From junior server to seasoned service professional in 3 courses. Learners will gain a better understanding of the steps of service, their role and responsibilities, and dealing with difficult guests.

Lessons: 31

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Onboarding - Server Assistant

Prepare new team members for their role as server assistants with a quick introduction to the dining experience, effective communication, and tips for dealing with difficult guests.

Lessons: 12

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Onboarding - Manager F&B

Train new F&B managers to drive more F&B revenue for your hotel. New managers will learn restaurant and bar upselling techniques, and get tips on saving costs in the kitchen.

Lessons: 20

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Onboarding - Manager Essentials

Support new managers to transition into a managerial role with a focus on the fundamentals of leading people, and quality guest service and communication as it relates to their role.

Lessons: 44

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Accelerate time to competency

Training personalized to job roles and regions saved a multinational hotel group 50% in seat time.

Enhance guest satisfaction

A turnkey solution to train remote learners resulted in a +23% increase in our customer's NPS.
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Mitigate risk

Our Food Safety & Public Health content delivered a 4.7 / 5 Kirkpatrick relevance rating from platform users.

Maximize RevPar

Training on a new F&B concept across 850 hotels delivered +7% increase in Bar sales.
Read more. 

Simplifying learning management

  • Fast onboarding with username and password 
  • Simple property hierarchy set-up  
  • High-quality video and native interactive lesson formats optimize the learning experience 
  • Reporting tracks training adoption, progress, activity and performance  

Hallmark Content Categories

Bar & Beverage
57 courses
11 learning paths
Events
15 courses
2 learning paths
Food & Beverage Service
34 courses
1 learning path
Play video
Front Office
10 courses
1 learning path
Hospitality Management
24 courses
6 learning paths
Hospitality Standards
14 courses
3 learning paths
Housekeeping
12 courses
5 learning paths
Play video
Management in Training
10 courses
Compliance
74 courses
8 learning paths
Play video
Sustainability
3 courses
Hospitality Onboarding
20 courses
9 learning paths
Information Security
15 courses
3 learning paths

Proud training provider to the world's leading hospitality brands since 2004

Marriott - Color
Hilton Worldwide - Color
Aimbridge - B&W
Wyndham - B&W
Kempinski - Color
Mandarin Oriental - B&W